How can I contact Illuminate360? 📧
- You can email us at info@illuminate360darts.com, where our customer service team will be happy to assist you with any inquiries.
Do you ship worldwide? 🌍
- Yes, we offer worldwide shipping.
Where do you ship from? 📦
- We ship all orders from Ontario, Canada.
Can I change or cancel my order? 🔄
- Since we aim to process orders quickly, any changes or cancellations must be requested within 12 hours of placing your order.
- After this period, changes or cancellations will not be accepted.
What payment methods do you accept? 💳
- We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed? 🕒
- Orders are processed and shipped from our warehouse.
- Please allow extra time during holidays and sale seasons.
- We process orders from Monday to Friday.
- If in stock, your order will be processed within 1-3 business days and shipped the next day.
How long will it take to receive my order? 🚚
- Orders are processed within 24 hours from Monday to Friday.
- Orders placed on weekends will be processed on the following Monday.
- Shipping times vary depending on your location, but most orders arrive within 1-2 weeks.
What if I don't receive my order? ❓
- If your order hasn't arrived, please contact us at info@illuminate360darts.com.
Will I be charged customs and taxes? 💰
- Prices are displayed in your local currency but will be converted to CAD or USD.
- You may be liable for duties and taxes upon receiving your order.
- These fees are determined by your local customs office and are your responsibility.
- For details, contact your local customs office.
How do I return an item? 🔙
- To initiate a return, contact us at info@illuminate360darts.com.
What if the item(s) I received are defective, incorrect, or damaged? ⚠️
- Please contact us at info@illuminate360darts.com with your order number, photos of the item(s), and any relevant details.
- We'll work to resolve the issue as soon as possible.
When will I receive my refund? 💵
- Refunds will be credited to your original form of payment.
- If paid by card, refunds will be sent to the card-issuing bank within 7-10 business days after we receive the returned item or process your cancellation.
- For more information, contact your card-issuing bank.
