Frequently Asked Questions
Product Features
Is the dartboard included with the cabinet?
Is the dartboard included with the cabinet?
No, the dartboard is not included. The cabinet is designed to house your favorite dartboard.
Is the foam backstop included with the cabinet?
Is the foam backstop included with the cabinet?
Yes, the 2” high-density foam ($45) is included in the package of any GEN 1 or GEN 2 cabinets.
Is the foam backstop removable?
Is the foam backstop removable?
Yes, the 2” high-density foam is removable and replaceable as well. It catches stray darts and prevents damage to floors and walls.
What is the difference between Gen 1 and Gen 2 models?
What is the difference between Gen 1 and Gen 2 models?
Gen 1 uses a direct plug-and-play wire system, while Gen 2 features an automatic switch system that controls the lights when the cabinet doors open and close.
How does the 360-degree lighting improve gameplay?
How does the 360-degree lighting improve gameplay?
The embedded LED lights eliminate shadows and enhance visibility, providing a clear view of the dartboard for precise, uninterrupted play.
Shipping & Delivery
How long does it take to process my order?
How long does it take to process my order?
Orders are processed within 24 hours of being placed, Monday through Friday. Orders placed on weekends will be processed the following Monday.
When can I expect my order to arrive?
When can I expect my order to arrive?
Shipping times vary depending on your location, but most orders should arrive within 1-2 weeks after processing.
Do you process orders on weekends?
Do you process orders on weekends?
No, orders placed over the weekend will be processed on the next business day, which is Monday.
Can I track my order?
Can I track my order?
Once your order is processed and shipped, you will receive a confirmation email with tracking information.
Returns and Refunds
How do I return an item?
How do I return an item?
To initiate a return, contact us at info@illuminate360darts.com
Can I change or cancel my order?
Can I change or cancel my order?
Since we aim to process orders quickly, any changes or cancellations must be requested within 4 hours of placing your order.
After this period, changes or cancellations will not be accepted.
What if I don't receive my order?
What if I don't receive my order?
If your order hasn't arrived, please contact us at info@illuminate360darts.com.
What if the item(s) I received are defective, incorrect, or damaged?
What if the item(s) I received are defective, incorrect, or damaged?
Please contact us at info@illuminate360darts.com with your order number, photos of the item(s), and any relevant details.
We'll work to resolve the issue as soon as possible.
When will I receive my refund?
When will I receive my refund?
Refunds will be credited to your original form of payment.
If paid by card, refunds will be sent to the card-issuing bank within 7-10 business days after we receive the returned item or process your cancellation.
For more information, contact your card-issuing bank.
